Last Updated: December 12, 2022

TERMS AND CONDITIONS

The lab results relate only to the samples collected through our walk-in or home collection facility.

For the tests performed on specimens received from other locations, it is presumed that the specimen belongs to the patient named or identified, such verification having been carried out at the point of generation of said specimen.

Special tests may be outsourced, and in such cases, the overall quality of the external labs shall be verified by looking into their accreditations. But it is impossible to verify each instance; therefore, in case of discrepancies within the outsourced tests, external lab shall be held responsible.

There may be instances where the requested test cannot be performed due to reasons like

• Specimen quantity insufficient
• Specimen quality unacceptable (homolysed/clotted/lipemic etc.)
• Incorrect specimen type
• The test may be cancelled on request of the patient
• Specimen received without an approved requisition
• Requisition received without a specimen
• The requisition or specimen label lacks two patient identifiers (name, age, sex, phone number)
• Requisition or specimen label information is illegible
• Requisition and specimen label information is not identical
• Requisition or specimen mislabelled (patient identifiers inaccurate)
• Incorrect specimen container/tube is used
• The date of collection is not recorded
• The time of collection is not recorded
• Specimen clotted when an anti-coagulant is added
• The specimen is too old for testing
• The specimen container is leaking
• Specimen contamination, dilution, or other interfering substances affect specimen integrity
• Inappropriate specimen
• Duplicate test request

QUALITY POLICY

We at National Scans and Diagnostic Services, are committed to fulfilling our customer/patient requirements by processing & supplying accurate Lab Test Reports at a reasonable rate, ensuring timely delivery to the customers confidentially.

This will be achieved by.

1. Complying with the requirements of Essential Standards, legal and statutory requirements.
2. Adopting new methodologies and technologies.
3. Enhancing the multi-skills of our employees through training.
4. We are also committed to continual improvement and utmost patient safety.